501 Seventh Avenue
Maintenance and Service Requests

It is mandatory that all tenants utilize the Work speed Tenant Services program to request all building services. We will not accept any oral requests unless it’s an emergency. If you have a problem accessing the Work speed Tenant Services program, please contact 501Ops@empirestaterealtytrust.com.

Building standard maintenance includes, but is not necessarily limited to, the following services:

  • Buildings passes, freight elevator reservation, heating, air conditioning, plumbing problems, replacement of light bulbs in common areas, etc.

The following special services are available at a nominal charge:

  • Picture hanging, shelve hanging, moving furniture, minor repairs or odd job repair work.

Please understand, while we are happy to help in any way we can, we ask your appreciation of our men's time. Each man has regular duties to perform throughout the day and will assist on non- emergency calls as soon as time permits. Of course, if an emergency arises, we will "endeavor" to remedy the situation promptly.

Thank you for your cooperation and we hope this clarifies any questions you may have regarding any incurred building costs.